You are wheretop-notch service begins
An exceptional experience begins with exceptional people. To us, that’s more than just a concept – it’s something we truly believe. In fact, out of our 12,000+ employees, more than 70% are in direct contact with our customers. They’re often one of the very reasons why our customers – from big corporations to single consumers – come back to us again and again. Our commercial departments are filled with people who put their heart into everything they do. While customer interactions can start in a number of ways, our commercial teams ensure they always end on a deliciously positive note.
Like the right cup or a dash of milk, our Commercial department takes care of a rich blend of services with the following teams:
Bringing Excellence Into Every Business
As part of this team, you’ll help business give the best coffee to their employees, top fine dining restaurants give a luxury experience to their customers, and more. All while providing the same unique and comprehensive support that Nespresso is known for. You’ll assist businesses that need to purchase capsules, troubleshoot machine issues, dispatch repair teams for on-site services and following up with customers who needed assistance. As you help our customers reach their goals, we’ll provide you with opportunities to grow, build your skills, and advance your career.
The quality of our coffee and capsule delivery system, along with our easy to manage machines add value to any company.
And you will be a key part of making sure our business customers can bring tasteful and meaningful living to their customers.
Cutting Edge Intelligence Is In Our DNA
From the launch of our very first website in 1996, technology has always helped us expand the reach of our exceptional brand. That’s part of what makes digital work different here. Everything we do is in service to our brand’s purpose. Technology isn’t our focus, it is our enabler. And that means those who work with us have a very special role to play. Our team is the human element to our digital strength. They bridge the gap between what technology can do, and what the brand needs it to accomplish. Joining us means you can control not just digital solutions, but also where you want your future to go. This is a hands-on, agile environment where we learn and drive new ideas every day. Our capabilities grow as our brand does – and so will your skills and opportunities.
Answering The Call In Every Form
Part of what makes our brand unique is our global network of Customer Relationshipcentres, or CRCs. Any time, day or night, when a Club Member calls, a real person answers. These real people are the champions of coffee knowledge, machine maintenance, and our brand ideals. With 47 Nespresso coffee varieties for in-home customers, 11 for out-of-home, and countless machine varieties, that’s no small task. In our CRCs, there’s no such thing as a scripted interaction call, and new ideas are always welcome. Every day, our teams face different challenges and scenarios while keeping one thing in mind – taking care of the Club Member.
To us, taking care of our customers means going above and beyond calls. Our CRCcentres are constantly evolving, and have already moved to working with customers through email and SMS messages as well as calls. But no matter the communication, our team is empowered to make sure Club Members get the answers and help they need. The smooth blend of our team goes beyond great benefits. Joining one of our Customer Relationshipcentres means becoming part of a family connected through experience, expertise, and compassion. In 27centres around the world, every member of this family has an important part to play. Together, they are the craft experts behind a customer service experience that is second to none.
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OUR DIVERSE TEAM
With a team made up of 90 different nationalities, caring about the quality of your work is the only true qualification for working at Nespresso
GROW AND SUCCEED WITH US
In every location and every role, you’ll find people who support each other, opportunities to grow, and inspiration that’s as bold as our coffee.
A HISTORY OF EXCELLENCE
Over 30 years ago we began with a simple but revolutionary idea: enable anyone to create a barista quality cup of espresso.
Nestlé Nespresso USA is an equal opportunity and affirmative action employer and is looking for diversity in qualified candidates for employment:
Minority/Female/Disabled/Protected Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650.
For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.
Frequently Asked Questions: http://www.nestle.com/ask-nestle.