Answering The Call In Every Form
Part of what makes our brand unique is our global network of Customer Relationshipcentres, or CRCs. Any time, day or night, when a Club Member calls, a real person answers. These real people are the champions of coffee knowledge, machine maintenance, and our brand ideals. With 47 Nespresso coffee varieties for in-home customers, 11 for out-of-home, and countless machine varieties, that’s no small task. In our CRCs, there’s no such thing as a scripted interaction call, and new ideas are always welcome. Every day, our teams face different challenges and scenarios while keeping one thing in mind – taking care of the Club Member.
To us, taking care of our customers means going above and beyond calls. Our CRCcentres are constantly evolving, and have already moved to working with customers through email and SMS messages as well as calls. But no matter the communication, our team is empowered to make sure Club Members get the answers and help they need. The smooth blend of our team goes beyond great benefits. Joining one of our Customer Relationshipcentres means becoming part of a family connected through experience, expertise, and compassion. In 27centres around the world, every member of this family has an important part to play. Together, they are the craft experts behind a customer service experience that is second to none.