Customer Care & Sales Representative, Florida remote
Job location: Miami
Job category: Customer Service/Order Management
Req No: 20006930
Would you like the flexibility of working safely from an in-home office statewide in Florida?
Nestle Nespresso is now hiring full time remote work from home Customer Service Representatives for our Contact Center! Are you passionate about delivering exceptional customer service? Do you care about sustainability and quality? At Nespresso, we place people, coffee and sustainable living at the heart of all we do, inspiring an engaging and meaningful place to work.
Part of what makes our brand unique is our Customer Relationship Center (contact center) – any time, day or night, when a club member calls, a real person answers. We have a dedicated team of Customer Service Representatives who utilize their product and service knowledge to maximize the experience for our club members to serve and delight them. You are the real person who champions coffee knowledge, machine maintenance and our brand ideals!
We are looking for passionate, positive and tech savvy individuals who excel in providing sales and service support while building engaging relationships.
In this role, you will act as our ultimate brand ambassador providing exceptional customer care and producing sales through all points of club member contact such as answering phone calls, handling live chats and emails. You will receive training from our team of experts so you are able to generate excitement, brand awareness and increase product sales through storytelling and coffee expertise.
Join our team where a taste of something better awaits you! Enjoy a career that is professionally rewarding and personally engaging.
A Day in the Life:
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Handle B2C (business to consumer) prospects, register new B2C customers, drive sales through customer interactions, handle machine questions, answer information requests or complaints and bring the most appropriate answer/solution according to Center of Excellence/contact center guidelines aiming at first contact resolution
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Outbound calling to members/stakeholders for various activities
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Solve customer requests, raised through any channel of contact using the right tone of voice adapted to the channel and situation.
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Handle in-bound call contacts from customers who have questions or concerns about technical issues with their equipment or services.
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Effectively trouble-shoot and evaluate the needs of each customer to identify the best solution in the interest of providing an outstanding and personalized customer experience.
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Participate in pilot projects as requested; inclusive of creating/developing standard operating procedures for the entire contact center and outsourcer partner.
Benefits and Perks:
Competitive Pay
Sales and Service Incentive Program
Health, Vision and Dental Insurance
Paid Time Off
Paid Training
Holiday Pay
Tuition Reimbursement Program
401(k) Savings Match
Free Nespresso machine and coffee allowance
Additional Nestle Discounts
Winning Skillsets:
- High School diploma or GED, required
- Bachelor’s Degree or higher education, preferred
- Strong customer service and sales techniques
- Customer-centric and understands the importance of creating exceptional customer experiences
- Strong communication skills; both verbal and written with excellent listening skills
- Proficiency with MS Office Suite – Excel, Word and PowerPoint
- Time management skills; ability to prioritize and multi-task while producing quality work
- Open availability to work select shifts including weekends and holidays
Nestlé Nespresso USA is an equal opportunity and affirmative action employer and is looking for diversity in qualified candidates for employment:
Minority/Female/Disabled/Protected Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650.
For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.
Frequently Asked Questions: http://www.nestle.com/ask-nestle.