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Retail Store Manager, Garden City

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Job location: New York Position type: Professional Req No: 18006118

Do you love coffee? Do you care about sustainability? At Nespresso we place people, coffee and sustainability at the heart of what we do, creating an engaging and meaningful place to work. We are a team of passionate and creative coffee enthusiasts that that inspire our customers to think about what is ‘in their cup’ through coffee education and training.

As the Boutique Manager, you will have an exciting new opportunity to further enhance your personal and professional skills while overseeing store operations, nurturing talent to build a dynamic high performing team; and delivering a red carpet customer experience to our new and existing Nespresso Club Members.
Come join our growing retail team, a taste of something better awaits you!
Job Description:
  • Ensure retail operations, procedures and best practices are being implemented
  • Coach and develop the team for growth and succession planning
  • Be an enthusiastic ambassador for the Nespresso brand and respond to customer concerns or issues.
  • Create & Host exciting events to build the Nespresso brand
  • Evaluate store’s performance weekly, monthly and YTD and achieve set targets and KPIs
  • Adhere to Nestle Policy and Procedures and execute any corrective and preventative actions assigned

Key Responsibilities:
• Network, recruit, and hire top quality store employees
• Manage performance reviews for all employees; coach and develop the team for growth and succession planning
• Ensure timely execution of company procedures for new hire onboarding
• Abide by schedule requirements as set by Nestle Nespresso and respecting municipal, state and federal laws
• In collaboration with Human Resources provide advice and counsel to managers regarding personnel practices, policy and employment laws
• Ensure retail operations, procedures and best practices are being adhered to for stock management, payment management, loss prevention and boutique operations
• Act as a key liaison between store and the corporate retail team
• Ensure IT systems function correctly
• Adhere to Nestle Safety Health and Environmental and Food Safety Policy and Procedures and execute any corrective and preventative actions assigned
• Evaluate store’s performance weekly, monthly and YTD and achieve set targets and KPIs
• Review store P&L with Area/District Manager to reduce costs and identify efficiencies
• Utilize Manager on Duty Programs to drive sales and meet set sales goals
• Act as an enthusiastic ambassador for the Nespresso brand and respond to customer complaints as necessary
• Ensure Visual Merchandising programs are executed and all stores adhere to Nespresso standards for merchandising and product presentation
• Execute events to build the Nespresso brand

Requirements:
  • High School Diploma or GED required
  • 4+ years prior professional experience in retail/customer service required
  • 3+ years of experience in people management including coaching, motivation and
  • development of direct reports required
  • Must have full availability to work all shifts including days, nights, weekends and holidays
  • Travel required up to 10%

The Nestlé Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.
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