When it comes to my favorite coffee, it’s a little hard to choose. Right now, my favorite is Livanto. It’s a medium balance, and we use it for a lot of the variations, like the caramel, vanilla and chocolate flavoured coffees. Speaking of the caramel variation – Caramelito – I’d have to say it’s actually my second favorite.
Part of why it’s hard to choose is because there are so many options – which makes me think of my career, actually. I’ve worked at a few of the boutiques, but now my home is the Madison Avenue location in New York City. Moving around gave me the chance to interact with a lot of other employees. I actually really enjoyed it. Plus, I got to learn from other people and their experiences. So now I have a lot of knowledge about the brand and the products.
My day-to-day involves learning about the coffees and the machines and then using that knowledge to help customers with any questions that they might have. To be truthful, that’s actually my favorite part of the job. Interacting with customers, working one-on-one with people – I love it. And the customers that come into the store are so great. They are passionate about the company, the machines and the products. Obviously, everyone loves their coffee, but there’s extra care here. It makes everything so much more fun.
That passion our customers have? You have to have it too. People that fit in well in retail at Nespresso should definitely have passion. With that, you should also bring a positive energy and an open mind. You have to want to expand yourself and learn. Because everyone is willing to try to do things differently here, and to see what works and what doesn’t work. Another great thing about working here – we’re always looking for challenges and ways to do things better. So, I’d say working here takes a level of creativity too. If you have those things, you’ll fit right in and do a great job.