Senior Boutique Operations Specialist
Job location: New York
Job category: Retail
Req No: 19007356
Are you passionate? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work.
We are seeking a Senior Boutique Operations Specialist to join our team based in our NYC Corporate office. The purpose of this role is to support in driving the evolution of the boutique operational efficiencies and improve ways of working. We pride ourselves on providing quality coffee, exceptional customer service, career growth opportunities and a variety of quality benefits. Join our growing team where a taste of something better awaits you!
A Day in the Life:
•Play a key role in continuous improvement efforts; identify opportunities, develop strategies, and design execution of projects and programs to aid sales productivity through improved operational efficiencies
•Streamline workflows and ways of working to create efficiencies and elevate operational support
•Develop ways to improve reporting and analysis for better user experience
•Align and optimize standards of operations (SOPs) and efficiency across US stores
•Drive operational improvement plan efforts by analyzing operational assessment scores to make necessary adjustments
•Advance the roadmap to innovate and modernize, optimize operations through Omni collaboration and field partnerships
•Assist and collaborate with retail specialist team members on ad hoc projects to ensure overall boutique operational efficiency (training projects, events etc.)
•Support retail stores daily through troubleshooting, system compliance, transaction auditing and overall operations support
•Help solve problems that affect the store’s customer experience, efficiency, productivity and functioning
•Create messaging/communications for operations related news inclusive of new store openings
•Collaborate with cross-functional partners to ensure that communications meet guidelines, are effective, and timely
•Manage retail vendors; ensure the best providers are in place through assessments, bidding, and through strong relationships
•Manage retail operations budget; maintain budget through cost analysis, spend, constraints – and suggest cost savings
Benefits and Perks:
• Annual Bonus
• Full Medical Benefits- Health, Vision, Dental
• Transit Assistance
• Paid Vacation Time
• Seamless Lunch Allowance
• Tuition Reimbursement
• 401-K Savings Match
• Free Nespresso machines and coffee allowance
Winning Skill Sets:
• 4+ years Business Operations experience preferred
• 3+ years Finance, Management, Marketing experience required (business acumen)
• Proven experience with analytics
• Proficient in Microsoft Office
• Detail Oriented
• Excellent Verbal and Written Communication
• Excellent customer service skills
• Ability to multi-task and prioritize
• Ability to work effectively with and internal departments and external vendors
• Ability to work effectively with a team and independently
Learn more about us:
www.nespresso.com and www.nespressojobs.com
The Nestlé Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.
Nestlé Nespresso USA is an equal opportunity and affirmative action employer and is looking for diversity in qualified candidates for employment:
Minority/Female/Disabled/Protected Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650.
For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.
Frequently Asked Questions: http://www.nestle.com/ask-nestle.