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eCommerce Web Producer

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Job location: New York, New York Position type: Professional Req No: 18006012
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Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 70,000 farmers in 12 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with The Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high quality coffee and improving livelihoods of farmers and their communities.

Headquartered in Lausanne, Switzerland, Nespresso operates in 69 countries and has more than 12,000 employees. In 2016, it operated a global retail network of more than 600 boutiques.

Nestle Nespresso's expanding digital/eCommerce team is hiring a Web Producer to manage backend functionality and performance of the Nespresso US eCommerce platforms (responsive site & app) in accordance with the global Nespresso roadmap, local initiatives, and daily operations. The Web Producer will have a strong understanding of the connection between the content management system (CMS) and Nespresso’s proprietary backend customer and fulfillment platform.

This person will be the liaison between the US market and Headquarters in Switzerland for all technical eCommerce projects. As a member of the eCommerce Operations team within the Commercial division, this person will report to the User Experience & Operations Manager, working alongside a Content Producer.

Responsibilities:

Lead all key site feature updates and rollouts with local counterparts and leadership at Headquarters in Lausanne, Switzerland
•Execute key feature updates / rollouts, specifically those tied to Club Member / Delivery Services (i.e. EasyOrder upgrades, Store Locator, Shipping Options, etc.), providing strategic, technical, and project management support to the eCommerce Operations team
•Work across key stakeholder groups including HQ, Marketing, CRM, IS/IT and CRC to ensure flawless planning, execution and maintenance of key features
•Liaise with local IT/IS manager to follow-up on test and/or production incidents monitored eCommerce platforms
•Escalate any major issue affecting conversion rate, new member activation, or availability of the products or the platforms
•Successfully manage local participation of quarterly Market Acceptance Testing (MATs) by reviewing and assigning all tests to participating testers, working back with HQ on any failed or blocked tests, ensuring 100% participation of US

Drive technical development within US market to increase membership and conversion
•Advise on technical local landing page development (HTML, CSS, JS), ensuring all Nespresso design and technical guidelines are followed by local design-development agency, are AA compliment and in line with industry best practices (knowledge of responsive framework and designs)

•Drive development of A/B test implementations, as defined by eCommerce Analyst and User Experience & Operations Manager, collaborating with Oracle and HQ to successfully launch tests with the objective of improving the customer site experience
•Collaborate with Content Producer on content publication as needed
•Identify unrealized opportunities / risks as part of all key roll-outs and launches

Manage daily performance of eCommerce platforms
•Manage quality assurance and usability
•Ensure a fast, updated, bug free user experience on all eCommerce platforms, following International eBusiness guidelines
•Liaise with local IT/IS manager to follow-up on test and/or production incidents monitored on digital boutiques
•Escalate any major issue affecting conversion rate, new member’s activation or availability of the products or the platforms
•Ensure all error codes displayed on digital boutiques are understandable and prevent customers from calling the CRC or coffee specialists to manually process orders

Requirements:
•Bachelor’s Degree required
•4+ years’ experience in eCommerce platforms and content management systems (SAP Hybris preferred), including app, required
•2+ years of experience working with HTML, CSS, Javascript, and Adobe Photoshop tools required
•2+ years of experience in e Merchandising, A/B testing & personalization preferred
•Experience in SEO optimization a plus
•Exposure to Google Analytics, CRM collaboration a plus
•Strong communication and project management skills required

The Nestlé Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.
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