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Retail Assistant Manager

Job Number 17005302 Company Nestle Nespresso Location Paramus, New Jersey

Nestlé Nespresso SA is the pioneer andreference for highest-quality portioned coffee.  The company works withmore than 70,000 farmers in 12 countries through its AAASustainable Quality™ Program to embed sustainability practices on farms and thesurrounding landscapes.  Launched in 2003 in collaboration with TheRainforest Alliance, the program helps to improve the yield and quality ofharvests, ensuring a sustainable supply of high quality coffee and improvinglivelihoods of farmers and their communities.

Headquartered in Lausanne, Switzerland,Nespresso operates in 69 countries and has more than 12,000 employees. In 2016, it operated a global retail network of more than600 boutiques.

Come join our growing team, the taste ofsomething better awaits you!  NespressoUSA is seeking a dynamic, sales-driven, Assistant Boutique Manager to join our Garden State Plaza boutique!

Key Responsibilities:
  • Network, recruit, and hire top quality storeemployees
  • Assist in managing performance reviews for allemployees; assist in coaching and developing the team for growth and successionplanning
  • Ensure timely execution of company proceduresfor new hire onboarding
  • Abide by schedule requirements as set by NestleNespresso and respecting municipal, state and federal laws
  • In collaboration with Boutique Manager and HumanResources provide advice and counsel to managers regarding personnel practices,policy and employment laws
  • Ensure retail operations, procedures and bestpractices are being adhered to for stock management, payment management, lossprevention and boutique operations
  • Act as a key liaison between store and thecorporate retail team
  • Ensure IT systems function correctly
  • Adhere to Nestle Safety Health and Environmentaland Food Safety Policy and Procedures and execute any corrective andpreventative actions assigned
  • Act as the Quality Coach and promote a safetyconscious culture within the boutique
  • Act as the Incident & Crisis Coordinator forthe location supporting investigation of incidents, injuries, or illnesses andconcerns/complaints and leading the Emergency Action Plan Team
  • Evaluate store’s performance weekly, monthly andYTD and achieve set targets and KPIs
  • Review store P&L with Boutique Manager andArea Manager/District Manager to reduce costs and identify efficiencies
  • Utilize Manager on Duty Programs to drive salesand meet set sales goals
  • Act as an enthusiastic ambassador for theNespresso brand and respond to customer complaints as necessary
  • Ensure Visual Merchandising programs areexecuted and all stores adhere to Nespresso standards for merchandising andproduct presentation
  • Execute events to build the Nespresso brand

  • High School Diploma or GED required
  • Bachelor’s Degree in Business, Marketing orrelated field preferred
  • 3+ years prior professional experience inretail required
  • 2+ years of experience in people managementincluding coaching, motivation and development of direct reports required
  • Experience in customer complaint management
  • Experience in project management processes andchange management
  • Must have full availability to work all shifts including days, nights, weekends and holidays
  • Travel required up to 10%

The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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